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But at this point in time, I have more questions than answers about how it will be used," said Paula Brantner, senior advisor at Workplace Fairness, an employee rights organization. "I understand some employees might embrace it in a physically demanding position if would help them do their jobs more efficiently with less effort. Making employment decisions based on any collected biometric data could violate the Genetic Information Nondiscrimination Act. If the issue was cased by an on-the-job injury or existing disability, the company could end up breaking federal and state laws. In theory, a company could fire a worker if their wearable found they were performing tasks slower than co-workers. There is also the potential for gathering information that could put the employer at risk, said Bischoff. "But to get it on such a granular level by employee - that's going to create mass anxiety and it's going to make it difficult to hire and retain employees." "It's always really helpful to know those productivity numbers and know how fast people work," said Bischoff. They could gather detailed information about a worker's every move - when they go to the restroom, if they slow down at certain times of day, how often they stop and rest. Amazon has its "pickers" stand in front of shelves and move items into bins, tracking each with a handheld barcode scanner.Īny wearable could collect a lot of personal information about an employee, even unintentionally. The system could simplify the current warehouse workflows. Vibrations would communicate information to the wearer, such as alerting someone when they put something in the wrong bin. The system would use ultrasonic pulses - pitches too high for human ears to detect - to connect with inventory modules on bins to track a worker's hands.
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By moving equipment to associates' wrists, we could free up their hands from scanners and their eyes from computer screens." "This idea, if implemented in the future, would improve the process for our fulfillment associates. "The speculation about this patent is misguided," an Amazon spokesperson told CNN Tech. In the patent descriptions, the tracking devices are carefully described as a way to collect data about inventory, not individual employees. Related: Inside Amazon Go: the store of the future A picture from Amazon's employee tracker patent
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Issues raised include intense pressure to reach goals and work faster, strictly enforced rules, short breaks, low morale, and physically demanding work for low pay. Amazon warehouse employees have complained of difficult working conditions for years.